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CORONAVIRUS (COVID-19)

If you are concerned about Coronavirus (COVID-19) please contact your GP practice or NHS 24 on 111 by telephone.

Please do not attend regarding this.

If you are well and have questions around COVID-19 please phone the NHS helpline on 0800 028 2816. If you have mild symptoms please stay at home and go to NHS inform website for advice www.nhsinform.scot/coronavirus.

For the latest information on the COVID-19 please check:

If you are off work isolating due to COVID-19: Get an isolation note

The local authorities have put in place wellbeing telephone support lines to provide essential assistance to those who are in the ‘increased risk’ group.

The service is also available to those who are self-isolating and do not have friends or family nearby who are able to help them. The telephone support service can offer help with basic shopping, medicine delivery, links to social work services, emotional support and contact with local volunteer groups.

  • South Lanarkshire wellbeing line 0303 123 1009  
  • National wellbeing helpline 0800 111 4000 (calls will be rerouted to local helplines)


Changes to Access as a result of COVID-19

This GP Practice is currently restricting access for the safety of all patients and staff - this is due to Scottish Government Rules.

  • The practice remains open for all essential primary care problems but on the advice of Health Protection Scotland we have put in place a process whereby everyone is screened by telephone prior to being seen in person.
  • Covid-19 is not over and we continue to follow Scottish Government advice on social distancing, limiting footfall in the practice, infection control and the use of PPE. 
  • With new housing our list size has been rapidly growing and we have increased healthcare and admin staffing as much as possible for the size of the building
  • Our GPs dealt with 32% more patients in the first week of September 2021 than the same week in 2019. This is not including the additional volume of prescription requests, sicklines, extra paperwork and results, or patients dealt with by the pharmacist, practice nurse, or advanced nurse practitioner.  
  • Many patients prefer remote consulting and many problems can be dealt with safely and conveniently without being seen physically in the surgery. We will still arrange a face-to-face review if you need an examination.   
  • We are having increasing numbers of calls each day for problems that could be dealt with elsewhere, or would resolve with self-care and do not need a GP appointment. 

We would like to take this opportunity to thank you for your patience during the last year when many fast paced changes occurred in general practice. 

Partners & Staff - Craigallian Avenue Medical Practice


COVID-19 - Requesting appointments (live from 25/10/21)

  • Requests for appointments and housecalls (for housebound only) must be made before 12.00
  • After 12.00 please only phone to request an appointment if you have a medically urgent problem which develops in the afternoon.  If it is an emergency phone 999.
  • If calling for any other reason, eg results, fit notes, please call in the afternoon to free the lines in the morning for those requesting appointments. 
  • Non urgent appointments can only be booked two weeks in advance. 
  • Please consider if your problem can be dealt with without a GP appointment - please see Right care, Right place below

Practice Statement 

 


Right Care, Right Place - You May Not Need to see the GP

There are many situations where you may not require a face to face appointment with the doctor.  Please consider the information below:

Self-care @ NHSinform.scot

Check out information about many common medical ailments with up to date information on how to best manage these at NHS Inform 

Pharmacy

For common ailments your community pharmacist can give you advice and can give you medicine on the Pharmacy First scheme without you having to pay for it.  

You can receive advice and free treatment from the pharmacy  for complaints such as acne, athlete's foot, backache, cold sores, constipation, cough, diarrhoea, earache, eczema, allergies, piles, hayfever, head lice, indigestion, mouth ulcers, nasal congestion, pain, period pain, thrush, sore throats, threadworms, warts and verrucae, impetigo, urine infection.

  • Boots Halfway 641 3806
  • Boots Main St 641 2698,
  • Dicksons 641 3892 or 641 4667
  • Burns 634 2750
  • Lloyds 646 2970
  • Dukes Rd 647 6203

Did you know you can recycle your inhalers at Boots Pharmacy in Hamilton Road, Halfway?  Please hand in used inhalers and the pharmacy will arrange recycling.

Minor Injuries

For minor injuries such as cuts, sprains, strains, minor burns, bites (over 5 years of age) you can attend the Minor Injuries Unit;

  • from 9am to 9pm at the New Victoria, Grange Rd, G42 9LF, 0141 201 6000 
  • Hairmyres Hospital, Eaglesham Road, East Kilbride, G75 8RG 01355 585000 (Hairmyres via A&E Reception).

Dental Problem

If you have a dental problem please contact your dentist.  If your dentist is closed you can contact Out of Hours Dental Service on 0800224488.

Optometrist

An optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions.  They have the professional training and necessary equipment to assess most eye problems.

For information on LENS (Lanarkshire Eye Network Services) 0300 3030 243

or call;

  • Alexander Opticians 641 0429
  • Allan Todd 647 6502
  • Connelly Opticians 01698 824777
  • David Cassidy Opticians 647 5178
  • Optical Express 613 3968 (over 5's only)
  • Pinder Opticians 647 6655
  • Specsavers 0800 085 6090

Physiotherapy Self-referral for Joint, Muscle or Back Pain

You can phone 0800 917 9390 or visit www.nhsinform.scot/msk or https://www.nhslanarkshire.scot.nhs.uk/services/physiotherapy-msk/ for joint, muscle or back problems to be given advice or be referred to the physiotherapist without attending your GP.

Sexual Health

For sexual health and contraception advice call 0300 303 0251.  

Emergency contraception is available at most community pharmacies.

Due to the present situation with regards to the pandemic the C card scheme have put in place a temporary Condoms by Post service. If you would like to receive a variety pack of condoms please call the number and these will be posted discreetly to your home address. Please call 07583 064622.

Smoking

Pharmacists can offer advice on stopping smoking or you can refer yourself for smoking cessation 01355 585502.

www.nhsinform.scot/healthy-living/stop-smoking

Mental health and Stress control

For advice and counselling about the management of stress call 08458725132

Also consider the following resources as self referral;

Alcohol and Drug services

For advice and ongoing support with issues concerns drug and alcohol misuse, you can self refer to:

Money Matters

For advice about financial problems call 0303 123 1008

Post COVID-19 Syndrome / Long COVID symptoms

The following are useful sources of information and support for patient with ongoing symptoms;


Online Appointment Booking - Patient Access

Unfortunately we have taken the decision to suspend online appointment booking at present.  We apologise for the inconvenience this may cause but we do not have a robust system for screening these appointments and during the current situation regarding COVID-19 it is safer that we speak to patients before arranging an appointment.  We appreciate your co-operation and will announce via our website when the service is available.

Treatment rooms and Blood & Go

Offered at Rutherglen Health Centre and Cambuslang Gate. 

When you have been asked by the practice to have blood sampling you can collect your form and labels from the practice and attend Mon - Thur 8am to 5pm and Fri 8am to 3pm.

Call 01698 754200 to make an appointment. 

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.


Parking

Due to the location of the practice, we have no official car park. Could we please ask that patients parking at the practice and surrounding area please consider our residential neighbours.

Please ensure you do not block pavements or entrances and exits and please adhere to parking advisory notices surrounding the practice.


 

Craigallian Avenue Medical Practice Privacy Policy

Craigallian Avenue Medical Practice take care to ensure your personal information is only accessible to authorised people.

Our staff have a legal and contractual duty to keep personal health information secure, and confidential.

In order to find out more about current data protection legislation and how we process your information, please visit the Data Protection Notice via the link below or ask a member of staff for a copy of our Data Protection Notice.

Data Protection Notice                      Data Protection Notice Other Rights

(Site updated 02/12/2021)
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