WE ARE CURRENTLY WORKING WITH A REDUCED STAFFING LEVEL DUE TO SICKNESS ABSENCE. WE THEREFORE REQUEST YOUR CO-OPERATION IN ONLY REQUESTING URGENT CARE DURING THIS TIME.
For the latest info on COVID-19 vaccine please click on the link below
A COVID-19 vaccination helpline, for general information about the coronavirus vaccine and its delivery, is now available from 8am to 8pm, 7 days a week on 0800 030 8013.
It will not be possible to book or change vaccine appointments via the helpline.
Patients can find information on vaccination by clicking the link above.
People will be able access their Covid-19 Vaccine Status online, by logging on to www.nhsinform.scot/covid19status.
People who have lost or forgotten their username or password will be able to create new ones by selecting 'forgot username' or 'forgot password' options. A Freephone Covid Status Helpline will allow people to get the record posted to them. It can be contacted on 0808 196 8565.
PLEASE SEE THE LINK BELOW FOR CHANGES IN COMMUNITY SERVICES DURING COVID-19.
There is a box on the wall outside the practice which you can access during opening hours. You can use this to leave samples, letters, prescriptions requests etc. This will be checked regularly throughout the day. Please do not leave samples without an explanation of why you are handing a sample in. Samples deposited without acccompanying information will be discarded.
Craigallian Avenue Medical Practice
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Craigallian Avenue Medical Practice take care to ensure your personal information is only accessible to authorised people. Our staff have a legal and contractual duty to keep personal health information secure, and confidential. In order to find out more about current data protection legislation and how we process your information, please visit the Data Protection Notice on our website at www.craigallianavenuepractice.co.uk or ask a member of staff for a copy of our Data Protection Notice.
Data Protection Notice
Changes to Access as a result of COVID-19.
This GP Practice is currently restricting access for the safety of all patients and staff.
The practice remains open for all essential primary care problems but on the advice of Health Protection Scotland we have put in place a process whereby everyone is screened by telephone prior to being seen.
All patients will still have access to the care they require.
We appreciate your patience and understanding at this time.
The local authorities have put in place wellbeing telephone support lines to provide essential assistance to those who are in the ‘increased risk’ group.
The service is also available to those who are self-isolating and do not have friends or family nearby who are able to help them. The telephone support service can offer help with basic shopping, medicine delivery, links to social work services, emotional support and contact with local volunteer groups.
South Lanarkshire wellbeing line 0303 123 1009
National wellbeing helpline 0800 111 4000 (calls will be rerouted to local helplines)
Turnaround time for a prescription is 48 hours unless urgent. To ease the pressure on pharmacies please only order medication that is due.
Video Consultation - If one of our clinicians has arranged an online consultation for you please click the link below to access.
Please do not use without prior arrangement as there will be no one available to take your call.
Data Protection Notice Data Protection Notice Other Rights
UPDATE ON CORONAVIRUS AFFECTING THE PRACTICE - ALL INFORMATION CORRECT AS OF 27TH APRIL 2021, MAY NOT BE ACCURATE AFTER THIS DATE
As restrictions around COVID-19 start to ease the practice would like to update patients on what to expect going forward with regard to how the practice will operate.
We will continue to use a telephone triage system and following a telephone conversation if the clinician feels it is appropriate you will be offered a face to face appointment. If your issue is not urgent you may not receive a call back on the same day.
We have multiple clinicians working at any one time triaging over the phone and seeing patients face to face as required. We are having many more patient contacts per day than pre-COVID.
Going forward it will still be necessary to reduce footfall through the practice and with this in mind prescriptions will continue be sent to a nominated pharmacy of your choice.
In response to patient feedback we have upgraded our phone system with increased lines and a call queuing system. We now also offer the option to order your prescription via voicemail service or Patient Access out with practice hours. Please remember if you are ordering your prescription out with practice core hours the 48 hour processing time will be from when the practice reopens.
Pharmacy First service is now widely available and is appropriate for many minor conditions. Information on this service can be found via the link https://www.nhsinform.scot/communityhealth which is on the practice website.
We would like to take this opportunity to thank you for your patience during the last year when many fast paced changes occurred in general practice.
Partners & Staff - Craigallian Avenue Medical Practice
If you are well and have questions around COVID-19 please phone the NHS helpline on 0800 028 2816. If you have mild symptoms please stay at home and go to NHS inform website for advice www.nhsinform.scot/coronavirus.
If you are concerned about Corona virus please contact your GP practice or NHS 24 on 111 by telephone. Please do not attend regarding this. Please do not make an appointment via Patient Access regarding anything associated with Corona virus. You must speak with the practice by telephone for advice. It is important that YOU DO NOT ATTEND THE PRACTICE with symptoms.
Online Appointment Booking - Patient Access
Unfortunately we have taken the decision to suspend online appointment booking at present. We apologise for the inconvenience this may cause but we do not have a robust system for screening these appointments and during the current situation regarding Corona Virus it is safer that we speak to patients before arranging an appointment. We appreciate your co-operation and will announce via our website when the service is available.
Bloods & Go
Bloods & Go is a new service offered at Rutherglen Health Centre. When you have been asked by the practice to have blood sampling you can collect your form and labels from the practice and attend Bloods & Go Mon - Thur 8am to 5pm and Fri 8am to 3pm. This is a walk in service, no appointment necessary. You must take form and labels with you. This service will be coming soon to Cambuslang also.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Could we please ask that patients parking at the practice and surrounding area please consider our neighbours. Please ensure you do not block pavements or entrances and exits and please adhere to parking advisory notices surrounding the practice.
The practice will close on the last Thursday of each month from 12.30pm to 2pm for staff training. Please note staff training sessions are currently suspended.
Have you signed up to our new online appointment booking and prescription ordering service?
Please contact reception to arrange to registration for this.
Right Care, Right Place - You May Not Need to see the GP
There are many situations where you may not require a face to face appointment with the doctor. Please consider the information below.
Advanced Nurse Practitioner
Advanced Nurse Practitioners are highly experienced nurses educated to Masters Level who are able to assess, investigate, diagnose, and prescribe.
We have an Advanced Nurse Practitioner in the practice who can see you for many things including acute back pain, joint sprains, acute chest infection, uti, diarrhoea, constipation, piles, dizziness, earache, swollen glands, oral thrush, raised temperature not improved after pharmacist advice and home treatment, shingles, tonsillitis, cough, sore throat, flu like illness, vaginal thrush, soreness, lump or discharge, vomiting, rashes, exacerbation of asthma, copd, diabetes, contraception, contraceptive implant removal and insertion.
For common ailments your community pharmacist can give you advice and can give you medicine on the Minor Ailments scheme without you having to pay for it.
Over 60's, children and patients in receipt of certain benefits can receive advice and free treatment from the pharmacy for complaints such as acne, athlete's foot, backache, cold sores, constipation, cough, diarrohea, earache, eczema, allergies, piles, hayfever, head lice, indigestion, mouth ulcers, nasal congestion, pain, period pain, thrush, sore throats, threadworms, warts and verrucae.
Boots Halfway 641 3806, Boots Main St 641 2698, Leslie's 641 3892, 641 4667, Burns 634 2750, Lloyds 646 2970, Dukes Rd 647 6203.
Did you know you can recycle your inhalers at Boots Pharmacy in Hamilton Road, Halfway? Please hand in used inhalers and the pharmacy will arrange recycling.
IF YOU HAVE ORDERED A PRESCRIPTION AND HAVE NOMINATED A CHEMIST TO SEND IT TO PLEASE CHECK WITH THEM IF YOUR PRESCRIPTION IS AVAILABLE YET BEFORE CONTACTING THE PRACTICE.
For minor injuries such as cuts, sprains, strains, minor burns, bites (over 5 years of age) you can attend the Minor Injuries Unit from 9am to 9pm at the New Victoria, Grange Rd, G42 9LF, 0141 201 6000 or Hairmyres Hospital, Eaglesham Road, East Kilbride, G75 8RG 01355 585000 (Hairmyres via A&E Reception).
If you have a dental problem please contact your dentist. If your dentist is closed you can contact Out of Hours Dental Service on 0800224488.
An optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.
For information on LENS (Lanarkshire Eye Network Services) 0300 3030 243 or call Connelly Opticians 01698 824777, Alexander Opticians 641 0429, Pinder Opticians 647 6655, Specsavers 0800 085 6090, Allan Todd 647 6502, Optical Express 613 3968 or David Cassidy Opticians 647 5178. Please note Optical Express will only see over 5's.
Joint, Muscle or Back Pain
You can phone 0800 917 9390 or visit www.nhsinform.co.uk/msk for joint, muscle or back problems to be given advice or be referred to the physiotherapist without attending your GP.
For sexual health and contraception advice call 03003030251. Emergency contraception is available at most community pharmacies. Due to the present situation with regards to Corona Virus the C card scheme have put in place a temporary Condoms by Post service. If you would like to receive a variety pack of condoms please call the number and these will be posted discreetly to your home address. Please call 07583064622.
Pharmacists can offer advice on stopping smoking or you can refer yourself for smoking cessation 01355 585502.
For advice and counselling about the management of stress call 08458725132
For self referral for minor musculoskeletal problems call 0800 6040001
For advice about financial problems call 03031231008
(Site updated 20/09/2021)